Safety Guidelines

How Journii works to keep travellers and guides safe, and the standards we ask everyone to uphold.

Identity Verification

Every guide's identity is checked against their official tour guide registration card (front and back) before their profile can go live. Journii does not run background checks. Verification documents are deleted after approval.

Badge & Qualification Checks

Guides are encouraged to add their official South African tour guide registration badge number and any relevant qualifications. These are displayed on verified profiles to help travellers make informed choices.

Reviews & Ratings

After every completed tour, travellers can leave a public rating and review. This two-way feedback keeps quality visible and helps the community reward excellent guides.

Secure Payments

Payments are processed through encrypted, PCI-compliant providers. Journii holds the traveller’s payment and only releases it to the guide after the tour is completed, protecting both parties.

Staying Safe Together

For Travellers

  • 1Read the guide’s reviews and verification status before booking.
  • 2Keep all communication and payments on the platform so you are covered by our dispute process.
  • 3Share your itinerary and meeting point with someone you trust.
  • 4Meet in public, well-lit locations at the start of a tour.
  • 5Trust your instincts — report anything that feels unsafe via the dispute or support channels.

For Guides

  • 1Keep your verification documents and badge number up to date.
  • 2Clearly describe what is and isn’t included in each tour.
  • 3Set a fair, transparent cancellation policy on your profile.
  • 4Communicate promptly and professionally through Journii messages.
  • 5Maintain appropriate liability insurance for the activities you offer.

Reporting a Concern

If a tour goes wrong or you feel unsafe, raise a dispute from your booking and our team will investigate. For urgent safety concerns, contact our support team immediately at support@journii.africa.

Journii is a marketplace that connects travellers with independent guides. While we verify identities and facilitate secure payments, guides are responsible for the safe delivery of their tours and for holding the appropriate licences and insurance.

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