Journii connects travellers with accredited local tour guides for authentic, personalised experiences across South Africa.

Help Center

Answers to common questions for travellers and guides. Can't find what you need? Reach our support team anytime.

For Travellers

For Guides

Still need help?

Our support team is here for you.

support@journii.africa

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Help Center

For Travellers

How do I find and book a guide?

How do journey pitches work?

When am I charged for a booking?

What is the cancellation and refund policy?

Can I join a Journii instead of booking privately?

How do I message a guide?

Does Journii charge a fee?

For Guides

How do I become a guide on Journii?

What verification do I need?

How do I set my prices and availability?

How do I create and reuse tour descriptions?

When and how do I get paid?

How do I respond to journey pitches?

Still need help?

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