Journii Privacy Policy

Effective Date: 4 April 2026

Company: Journii (Pty) Ltd

👋 Welcome

What this means for you:

We respect your privacy. We only collect what we need to make Journii work smoothly and safely.

Legal:

Journii ("we", "our", "us") processes personal information in accordance with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

📥 1. Information We Collect

What this means for you:

We collect basic details to create your account, process bookings, and keep things secure.

Legal:

We may collect and process the following:

Information you provide:

• Full name
• Email address
• Phone number
• Identification (where required for verification)
• Payment details (processed via third-party providers)
• Guide profile information

Automatically collected:

• IP address
• Device and browser information
• Location data
• Platform usage data

⚙️ 2. How We Use Your Information

What this means for you:

We use your data to run Journii: bookings, payments, communication, and improving your experience.

Legal:

We process personal data to:

• Facilitate bookings between Users and Guides
• Verify identities
• Process payments
• Provide customer support
• Improve platform functionality
• Prevent fraud and ensure security

⚖️ 3. Legal Basis (GDPR)

What this means for you:

We only use your data when we have a valid reason to.

Legal:

Processing is based on:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests (e.g., fraud prevention, platform improvement)

🤝 4. Sharing Your Information

What this means for you:

We only share your data when necessary to make Journii work.

Legal:

We may share information with:

• Guides and Users (to enable bookings)
• Payment providers
• Service providers (hosting, analytics, support tools)
• Authorities where required by law

We will never sell your personal data. We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial use.

🌍 5. International Transfers

What this means for you:

Your data may move across countries, but we keep it protected.

Legal:

Data may be transferred outside South Africa or the EEA with appropriate safeguards, including standard contractual clauses.

⏳ 6. Data Retention

What this means for you:

We don't keep your data forever, only as long as needed.

Legal:

Personal data is retained only for as long as necessary to fulfill service obligations and comply with legal requirements.

👤 7. Your Rights

What this means for you:

You're in control of your data.

Legal:

Under POPIA & GDPR, you can:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent
• Request data portability

Requests can be made via: support@journii.africa

🍪 8. Cookies

What this means for you:

We use cookies to improve your experience.

Legal:

Journii uses cookies and similar technologies for analytics and functionality. Users can manage cookie preferences via browser settings.

🔐 9. Data Security

What this means for you:

We take security seriously, but no system is perfect.

Legal:

We implement appropriate technical and organizational measures, including:

• Encryption
• Secure servers
• Access controls

We do not store your passwords. Authentication is handled using securely hashed, one-way encrypted credentials. Your password is never stored in readable form and cannot be viewed by anyone, including Journii staff.

🚸 10. Children's Privacy

What this means for you:

Journii is for adults only.

Legal:

We do not knowingly collect data from individuals under 18.

🚨 11. Data Breaches

What this means for you:

If something goes wrong, we'll act quickly and inform you.

Legal:

In the event of a breach, Journii will:

• Notify affected users
• Notify regulators where required
• Take steps to mitigate impact

🔄 12. Updates to This Policy

What this means for you:

We may update this policy as Journii grows.

Legal:

Updates will be posted with a revised effective date. Continued use of the platform constitutes acceptance.

📞 13. Contact

What this means for you:

You can always reach us.

Legal:

Email: support@journii.africa

Company: Journii (Pty) Ltd

🧭 Your Journey, Your Data

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