Booking Policy

1. Booking Confirmation

When a traveller requests a tour, the guide reviews and either accepts or declines the request. A booking is only confirmed once the guide accepts it.

• Travellers: You will receive a secure payment link once your booking is accepted. Your booking is held as "awaiting payment" until payment is completed.
• Guides: Accept requests promptly through your dashboard. Do not mark a booking as accepted unless you are committed to delivering the tour.

2. Deposits & Payment

Journii facilitates secure payments between travellers and guides.

• Full payment is collected from the traveller at the time of booking confirmation via the platform's payment provider. This includes a 5% traveller platform fee added on top of the guide's quoted price and shown to you before you pay.
• Journii holds the funds securely until the tour is completed, and only then releases payment to the guide.
• All fees are disclosed before payment.
• For Join a Journii, each traveller pays their per-person share (plus the 5% platform fee) and a booking is only confirmed once the minimum group size is reached.

3. Cancellation Terms

Each guide sets one of the following cancellation policies, shown on their profile and at booking:

• Flexible: Full refund up to 24 hours before the tour. No refund within 24 hours.
• Moderate: Full refund up to 5 days before; 50% refund up to 48 hours before; no refund within 48 hours.
• Strict: Full refund up to 7 days before; 25% refund up to 48 hours before; no refund within 48 hours.

How to cancel: Travellers can cancel from the "My Bookings" page. Guides can cancel from their dashboard, and must provide a reason. The applicable refund is calculated automatically based on the guide's policy.

4. Refund Process

• Approved refunds are returned to the traveller's original payment method within 5–10 business days, depending on the payment provider.
• If a guide cancels, the traveller receives a full refund regardless of the cancellation policy.
• If a Join a Journii listing does not reach its minimum size by the cancellation deadline, all confirmed travellers are automatically refunded in full.
• Chargebacks: Journii may recover funds and suspend accounts pending investigation where chargebacks are disputed.

5. Join a Journii

• Join a Journii spots are paid per person at the time of booking.
• The tour is only guaranteed to run once the minimum number of travellers is met.
• If the minimum is not reached by the listed deadline, the tour is cancelled and all payments are refunded in full.

6. Disputes

If a tour does not go as agreed, either party can raise a dispute from the booking page. Journii's team reviews the details and may issue a full or partial refund, a warning, or another resolution.

Journii reserves the right to hold guide payouts pending the outcome of an open dispute.