Journii Guide Terms of Service

Effective Date: 4 April 2026

This Guide Agreement ("Guide Terms") applies to every tour guide ("Guide", "you") who lists tours on the Journii platform operated by Journii (Pty) Ltd ("Journii", "we", "us"). It applies in addition to the general Journii Terms & Conditions and Privacy Policy. If the two conflict, these Guide Terms apply to you as a Guide.

1. Your Status

• You are an independent service provider. Journii does not employ you and does not supervise or control how you deliver your tours.
• You are solely responsible for the safety, conduct and delivery of your tours, for holding all licences and registrations required by law, and for maintaining the insurance and liability cover Journii requires at onboarding.
• Your profile and tours go live only after Journii approves your identity verification. Journii may accept, reject, suspend or remove any Guide at its discretion.

2. Guide Commission

• Journii deducts a commission of 8% from the price you quote for each completed booking. The balance is paid out to you.
• The commission is shown to you on your Guide dashboard and on your tour cards so you can factor it into your pricing. You are responsible for setting prices that cover it.
• Travellers pay a separate 5% platform fee on top of your quoted price. That fee is paid by the traveller, not by you.
• The commission is confidential between you and Journii and is not displayed to travellers.
• Journii may change the commission rate by giving you reasonable notice. Continuing to list tours after the notice period means you accept the new rate.

3. Payments & Payouts

• Journii collects the full payment from the traveller and holds it until the tour is completed.
• Your payout is released after the tour is marked as completed, not at the time of booking, and is paid net of the commission in section 2.
• Journii may hold or delay a payout where there is an open dispute, a suspected fraud or chargeback, or another risk to the platform.
• You are responsible for any taxes that apply to your earnings.

4. Bookings & Responsiveness

• You must respond to booking requests within 24 hours. A request that goes unanswered may be cancelled automatically.
• Only accept a booking you are committed to delivering. Keep your availability and daily limits up to date.
• Cancellations you initiate may affect your rating and standing on the platform, and the traveller receives a full refund.

5. Cancellation Policy

You choose one of the cancellation policies offered on Journii (Flexible, Moderate or Strict). It is shown to travellers before they book, and refunds are calculated automatically under the policy you selected.

6. Off-Platform Bookings

You may not solicit, arrange or complete bookings with Journii travellers outside the platform to avoid the commission. Journii may suspend your account, recover lost fees and restrict future access if you do.

7. Standards & Reviews

Journii may suspend or remove Guides who receive sustained negative reviews, breach platform policies, provide false or misleading information, or behave in a way that is unsafe, discriminatory or harassing.

8. Liability & Indemnity

To the maximum extent permitted by law, Journii is not liable for any injury, loss or damage arising from your tours. You indemnify Journii against claims, damages and expenses arising from your tours, your conduct or your breach of these Guide Terms.

9. Termination

Journii may suspend or terminate your access for breach of these Guide Terms or for safety, legal or reputational reasons. You may stop using the platform at any time, subject to completing tours already booked.

10. Governing Law

These Guide Terms are governed by the laws of South Africa. Disputes should first be addressed through good-faith negotiation and, if unresolved, may be referred to mediation or arbitration in South Africa.

11. Contact

Email: support@journii.africa

Journii (Pty) Ltd, registration number 2025/261359/07